Redpath Greehouses and Garden Products  
REDPATH SINCE 1974
  
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Because we want to demonstrate our commitment to your privacy, we have agreed to disclose our information practices as defined below. The online shopping service on this site is only available to New Zealand residents.

If you have questions or concerns regarding this statement, you should first contact Redpath Pacific Ltd by email or call us on our New Zealand free phone number 0508 733 728, Fax 0508 733 727.

Privacy Statement
This statement discloses the privacy practices for Redpath Pacific Ltd. We have made our best effort to design www.greenhouse.co.nz so that no personal identifying information is displayed online or is accessible to the general public.

Use of Data
All data we collect from users is offered by the user. We use other personal information (name, e-mail address, contact info) to manage on-line sales. We do not sell or distribute that information to any third party.

Sharing of Information
We do not sell, rent, or share any customer information that we collect on our site. For advertising purposes, visitor and customer information is statistically aggregated and reported to advertisers. However, we do not disclose to these entities any information that could be used to personally identify you, such as your name, email address, account, password, or transaction history.

Information Security
Our Shopping Cart is protected by SSL encryption to help protect your credit card details, and this information will only be used for the purpose it was submitted for. All information gathered on our website is stored and maintained in secure facilities that limit access to authorized personnel only. These personnel can only access the information through a series of access-control procedures. All Redpath? Pacific Ltd employees are briefed about the Company's privacy and security policies on a regular basis.

Consumer Guarantee
Our commitment is to your 100% satisfaction. We do not have to provide a refund if you have changed your mind about a particular purchase, so please choose carefully. If the goods are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy.

Delivery Information
All purchases in New Zealand incur a freight charge that, in most cases, is partially built into the product’s advertised pricing . On some occasions selected products or special regions of New Zealand may incur a surcharge (eg. Kerilea Cloche Systems for the Home which will have $11.00 shipping charge added to all orders). We will advise in all instances if there is to be any extra charge over and above that shown within this website.
Delivery is only to New Zealand mainland sites/locations (North Island & South Island). Some locations more than 50km from a major city may incur an extra delivery fee. We will advise you of any extra fee applicable BEFORE we debit your credit card.

Payment Options
We accept payment through our online shop by Visa and MasterCard, or you can make a Direct Debit to our Bank Account (contact us on freephone 0508 733 728 for our direct bank details, or fax 0508 733727), or post a cheque to Redpath? Pacific Ltd P.O.Box 9058 Palmerston North, or visit us at 16 Bounty Place Palmerston North.
(If paying by a method other than credit card, please use your the Order Number on the confirmation email you receive as a reference)
 

 

Redpath Glasshouses – 10 year warranty conditions

The supplier (Redpath Pacific Ltd) offers the above warranty on a Pro-rata basis.

The warranty “warrants” that the goods are supplied without manufacturing fault & are designed to provide a minimum useful service life of ten years.

The warranty conditions:

  1. The Pro-Rata warranty applies from invoice date of goods
  2. The pro rata warranty is for the buildings framework, nuts, bolts, brackets only and does not include those parts that are beneath the ground or any flexible cladding, fastening systems, or other non metal parts.
  3. The pro rata warranty does not cover those items that may be judged to be damaged or caused by “fair wear and tear” during the daily use of the building.
  4. The pro rata frame warranty does not cover damage from storm, accident damage, unstable or loose ground, in any form that may affect the buildings integrity.
  5. The buildings frame & parts includes various coatings for improved resistance to corrosion. These include hot dipped galvanized parts, zinc coatings, powder coating, and paint coatings anodized surfaces, mill finish alloy surfaces. The warranty offers that these coatings will meet the suppliers specification for the building.  The warranty does not cover corrosion that exceeds the expected “typical” protection that these coatings are able to offer. This might include damage from chemical sprays or paints, excessive humidity etc.
  6. The warranty is not transferable and only applies to new building sales.
  7. This pro rata warranty requires that basic maintenance completed by the customer E.G regular cleaning, avoidance of poor operating conditions.
  8. Any warranty claim must be advised in writing to Redpath Pacific Ltd immediately upon its discovery. Damaged parts are to be kept and returned to the supplier at the suppliers cost on request.
  9. Any warranty for any parts or labour supplied may not be honored if payment for the building is incomplete or not made as per the payment schedule contract.
  10. The warranty does not cover any consequential losses or claims of the customer
  11. The suppliers liability shall be at minimum the pro-rata cost of the material value only (not labour) of the parts that are claimed to be faulty under the warranty.
  12. This warranty does not remove any rights that the customer might have under New Zealand law
  13. The glass cladding IS NOT included in the ten year warranty, unless the glass cladding exhibits a manufacturing fault or is damaged prior to use.


  

 
  
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